Questions frequently asked by our users

General

Do I have to pay for HUMANOO?

Can I download and watch videos offline?

Is HUMANOO available in other languages?

Registration

Where do I get a HUMANOO ID?

How can I reset my password?

Where can I download HUMANOO?

Lost your HUMANOO ID?

How do I create an account?

Has my company already signed me up with an account?

I can't log in. Why?

Trackers

What trackers does HUMANOO support?

How do I connect my tracker / tracking app?

My tracker is not listed on HUMANOO. What can I do?

Challenges

What are Challenges?

How do I join a Challenge?

How do I create my own Challenge?

How do I leave a Challenge?

How / Where do I change my nickname for a Challenge?

Why can't I see a challenge?

Can I participate in several challenges at the same time?

Why does my user name not appear in the Challenge?

Sessions/Programmes

I'm not that fit. Is HUMANOO something for me?

Rewards and Bonus Programmes

Framework Conditions for HUMANOO's preventative healthcare scheme

HUMANOO's preventative healthcare scheme

Data security and privacy

Email-marketing and newsletter opt-out

Is my data safe?

Where can I find the HUMANOO privacy policy?

Where can I find the HUMANOO General Terms and Conditions?